FAQs | The Silk Scrunchie

Shipping policy

We love free shipping as much as you do. That why when you purchase two or more boxes of scrunchies you'll receive free standard shipping!

For all other orders standard shipping is $5 standard shipping or $10 express.

We ship everywhere within Australia!

Your order will be processed in 24-48 hours. You will be sent a tracking link once your order has been processed, where you will be able to track. Most standard Australia Post orders will be delivered within 5 business days.

Returns and exchanges

We have a 30-day return policy, where items must be returned unused and in original packaging within 30 days of the purchase date.

Simply contact us via the email: hello@thesilkscrunchie.com.au with your return request and we will send a return postage label to you.


Information on the benefits of silk, and any questions you may have about it.

Silk momme (pronounced mo-me) is a unit of measurement for silk fabric. The higher the momme the greater quality of silk.

Silk Scrunchies are soft on your hair and prevent breakage in those tightly-pulled ponytails. Silk scrunchies are also great to pull your hair back into a gentle pony-tail on the top of your head to prevent breakage or any hair damage whilst sleeping.